Privacy Policy

Kang Appliances LLC, doing business as Appliances 4 Less Springfield ("Appliances 4 Less Springfield," "we," "us," or "our"), operates the website a4lspringfield.com and the retail store located at 1517 W Battlefield Rd, Springfield, MO 65807. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Mobile information notice. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See Section 4 for our full SMS policy.

1. Information We Collect

Information you give us directly. When you contact us through our website chat widget, submit a form, call or visit our store, or make a purchase, we may collect:

• Your name
• Your mobile or landline phone number
• Your email address
• Your delivery or billing address
• Details about the products you are interested in or have purchased
• Any other information you choose to provide in a message to us

Payment information. Payments are processed by third-party payment processors and financing providers. We do not store full payment card numbers on our systems.

Information collected automatically. When you visit our website we may automatically collect device and usage information such as your IP address, browser type, operating system, referring pages, pages viewed, and the dates and times of your visits. See Section 6 for details on cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions and provide the product photos, specifications, pricing, and quotes you request
• Process, fulfill, schedule, and deliver your orders
• Provide customer service, warranty support, and service follow-up
• Send appointment confirmations, delivery notifications, and other transactional communications
• Send marketing, advertising, and promotional communications by email, text message, or postal mail, where you have consented to receive them
• Operate, maintain, and improve our website and store operations
• Detect and prevent fraud, and comply with our legal obligations

3. Legal Basis and Consent

We rely on your consent, the performance of a contract with you, and our legitimate business interests to process your information. Where we rely on consent — including for promotional text messages — you may withdraw that consent at any time as described in Section 4 and Section 7.

4. SMS / Text Messaging

This section describes how we handle mobile phone numbers and text messaging consent.

4.1 Collection and Purpose

Kang Appliances LLC d/b/a Appliances 4 Less Springfield collects mobile phone numbers solely in order to communicate directly with customers who have opted in to receive text messages from us. Depending on the consent you provide, these messages may include:

• Informational and transactional messages: responses to your product inquiries, product photos and specifications you have requested, price quotes, appointment confirmations, delivery scheduling and delivery updates, and order or service follow-up.
• Marketing and promotional messages: notices of sales, clearance events, new inventory arrivals, and special offers. You will receive these only if you separately and affirmatively consent to promotional messages.

4.2 No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell, rent, lease, or trade mobile phone numbers or SMS consent records to any third party under any circumstances. Mobile numbers are disclosed only to the messaging service providers that operate our text messaging platform on our behalf, solely for the purpose of transmitting the messages you have consented to receive. Those providers are contractually prohibited from using this information for any other purpose.

This restriction applies regardless of any other sharing described elsewhere in this Privacy Policy. Nothing in Section 5, Section 6, or Section 7 permits the sharing of mobile phone numbers or SMS consent data for marketing purposes.

4.3 How You Opt In

You may opt in to receive text messages by submitting your mobile number through the chat widget on a4lspringfield.com and checking the applicable consent box. Consent boxes are unchecked by default. Consent to receive text messages is not a condition of purchase and is not required in order to contact us.

4.4 Message Frequency and Cost

Message frequency varies based on your interaction with us; you may receive up to 10 messages per month. Message and data rates may apply. We do not charge for text messages; your mobile carrier's standard rates apply.

4.5 How to Opt Out

You may cancel at any time by replying STOP to any message from us. After you reply STOP, we will send one confirmation message and will not send you further text messages unless you opt in again. You may also opt out by calling us at (417) 860-5528 or emailing info@a4lspringfield.com.

4.6 Help

Reply HELP to any message for assistance, or contact us at (417) 860-5528 or info@a4lspringfield.com.

4.7 Delivery

Carriers are not liable for delayed or undelivered messages. Message delivery depends on effective transmission by your wireless carrier and is not guaranteed.

4.8 Eligibility

You must be at least 18 years of age and the account holder or an authorized user of the mobile number you provide.

Our full SMS Terms of Service are available at https://a4lspringfield.com/terms.

5. How We Share Your Information

We share personal information only as described below.

Service providers. We share information with vendors who perform services on our behalf — including website hosting, customer relationship management, messaging and email delivery, payment processing, financing, delivery and installation, and analytics. These providers may use the information only to perform services for us.

Financing partners. If you apply for financing, we share the information necessary to process your application with the financing provider you select.

Legal and safety. We may disclose information where required by law, subpoena, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers. If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

We do not sell your personal information. In particular, and as stated in Section 4.2, we do not sell or share mobile phone numbers or SMS consent data with any third party for marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies — including advertising and analytics tools operated by third parties such as Meta and Google — to understand how visitors use our site and to show relevant advertising. These technologies collect browsing and device information; they do not collect or transmit the mobile phone numbers or SMS consent records described in Section 4.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of our website function.

7. Your Rights and Choices

You may:

• Text messages: reply STOP to any message to opt out, or contact us using the details in Section 10.
• Email: use the unsubscribe link in any marketing email, or contact us directly.
• Access, correction, and deletion: request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to our legal and recordkeeping obligations.

To make a request, contact us at info@a4lspringfield.com or (417) 860-5528. We may need to verify your identity before acting on your request.

8. Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes described in this policy and to meet our legal, tax, and warranty obligations. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Contact Us

Kang Appliances LLCd/b/a Appliances 4 Less Springfield1517 W Battlefield RdSpringfield, MO 65807

Phone: (417) 860-5528Email: info@a4lspringfield.comWebsite: https://a4lspringfield.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our website or services after an update constitutes acceptance of the revised policy.

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